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Privacy Policy
This Privacy Policy explains how Wildpokies Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains how you can manage cookies and exercise available data rights.
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Information we may collect
The information handled by an online casino depends on how you use the website and which services you access. Wildpokies Casino may collect information that you provide directly, information created through your account activity and technical information connected with your device or browser. We aim to handle information that is relevant to operating the website, providing services, supporting players and meeting applicable obligations.
Page contents
Account and contact information
When you register, sign in or contact support, we may handle details such as your name, date of birth, residential information, username, account credentials and contact details. We may also keep records of your preferences, account settings, requests, complaints and conversations with support. This information helps us create and administer your account, communicate with you and respond to questions.
Verification information
We may request identity or account verification information where this is needed to protect your account, confirm eligibility, prevent misuse or meet applicable obligations. Depending on the circumstances, this may include verification documents and information used to check your identity, age, address, source of funds or other account details. We may also record the outcome of verification checks and information relating to account security, responsible gambling or unusual activity.
Payment and transaction records
We may handle records of deposits, withdrawals, bets, gaming activity, account balances, bonuses and other transactions made through the website. Payment service providers may process payment information directly and may share transaction details needed to confirm a payment, investigate an issue, prevent fraud or maintain accurate account records. The information available to us can depend on the payment method and provider used.
Device, usage and cookie data
When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, login activity, approximate location information and the date and time of interactions. We may also use cookies and similar technologies to remember settings, support security, keep services working and understand how the website is used.
How we use personal information
Personal information is used for purposes connected with operating Wildpokies Casino and providing casino services. The information used will depend on the activity involved. We may use personal information for the following purposes:
- Create, maintain and administer your player account.
- Process deposits, withdrawals and other account transactions.
- Confirm identity and complete verification checks.
- Protect accounts, payment processes and the website from fraud, misuse and unauthorised activity.
- Meet legal, regulatory, record-keeping and compliance obligations that apply to gambling services.
- Respond to questions, complaints, privacy requests and support conversations.
- Monitor the performance, reliability and security of the website.
- Understand how players use the website so that services, features and user experience can be improved.
- Send service messages about your account, transactions, security, support requests or important changes.
- Send marketing communications where permitted and where you have provided the required permission or another valid basis applies.
We may combine information from different interactions when this is reasonably necessary for one of these purposes. For example, account, verification and transaction information may be considered together when checking account security or investigating a payment problem. We aim not to use personal information for unrelated purposes without considering whether additional notice or consent is required.
Some information may be necessary to open or maintain an account, complete verification, process transactions, provide support or meet legal obligations. If you do not provide information that is reasonably required for one of these purposes, some services or account functions may not be available.
You can choose not to receive promotional communications. Stopping marketing messages will not normally stop essential messages about your account, transactions, security, support requests or important service changes. Marketing preferences can be changed by following the instructions in a promotional message or by contacting support.
Sharing, security and retention
When information may be shared
We may share relevant information with service providers that help operate the website and deliver casino services. These providers may include payment providers, identity and verification services, hosting and technology providers, security services, customer support tools, analytics providers and professional advisers. Providers should receive information relevant to the service they perform and are expected to handle it appropriately.
Information may also be shared where reasonably necessary to protect players, prevent fraud or other unlawful activity, investigate security incidents, enforce website terms, respond to a valid legal request or meet an obligation that applies to the service. If the business or its services are reorganised, transferred or combined with another operation, personal information may be handled as part of that process, subject to appropriate privacy protections.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access may be limited according to work requirements, and account and transaction activity may be monitored for security purposes. However, no website, online transmission or storage system can be guaranteed to be completely secure.
Players should use strong, unique passwords, keep login details confidential and avoid sharing account access with another person. If you believe that your account or personal information may have been accessed without permission, contact support as soon as possible so the matter can be reviewed.
Storage and retention
Personal information may be stored in systems operated by Wildpokies Casino or by service providers supporting the website. Depending on the services used, information may be handled in more than one location. Appropriate measures should be used to protect information when it is stored or processed by service providers.
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not always mean that all records can be deleted immediately. Some account, verification, payment, transaction, security and support records must be kept for a period required by law, including where they are needed to establish, exercise or defend legal rights. When information is no longer needed, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Cookies and similar technologies
Cookies are small files or similar technologies stored on your device when you visit a website. Wildpokies Casino may use cookies to keep you signed in, remember selected settings, support account and security functions, measure website performance and understand how pages are used. Some cookies may be placed by service providers that help deliver analytics, security, payment or other website functions.
Some cookies are needed for the website or particular account features to work properly. Other cookies may support preferences, performance or marketing activities. The types of cookies used can depend on the pages and services you access. Cookie information may be linked with technical or account information where this is necessary for the relevant purpose.
You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies or receive a notification before a cookie is stored. If you block essential cookies, parts of the website or account services may not work as intended. Changing browser settings may also affect other websites you use.
Your privacy rights and how to contact us
Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information held about you. These rights are not always absolute. A request may be subject to identity checks, legal requirements, security considerations, technical limitations or the need to protect another person’s information.
Requests you can make
- Request access to your personal information and ask how it is being used.
- Request correction of personal information that is inaccurate, incomplete or out of date.
- Request deletion of your personal information where there is no valid reason for it to continue being held.
- Withdraw consent to marketing communications where consent is the basis for sending them.
- Ask questions about the handling, sharing, storage or retention of your personal information.
To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@wildpokiescasino.wtf. Please describe your request clearly and include enough information for us to understand what you need. We may ask for reasonable information to verify your identity before responding, particularly where the request concerns account, verification or payment information.
A request to delete information may not apply to records that must be retained for a period required by law or that are needed for security, dispute resolution, fraud prevention or the establishment, exercise or defence of legal rights. Where information cannot be deleted immediately, we aim to explain the applicable reason where permitted.
We aim to handle privacy requests within a reasonable timeframe. The time needed may depend on the complexity of the request, the information involved and any legal or security checks that must be completed. This Privacy Policy may be updated when our services, technology, privacy practices or applicable obligations change. The updated version will apply from the date it is made available on the website.
