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Responsible Gaming
At Wildpokies Casino, gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Responsible gaming means understanding the risks, setting personal boundaries and knowing when to take a break or seek support.
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Our approach to responsible gambling
Gambling involves risk, and losses can occur. No strategy, system or betting pattern can guarantee a win. The outcome of a game is not changed by previous results, and a losing session does not mean that a win is due. Before you play, consider whether you can afford to lose the money and time you plan to spend.
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Wildpokies Casino supports informed and controlled play. We provide general information about safer gambling and may make account controls available where appropriate to the service, product and applicable requirements. The availability and operation of a control can vary, so please read the information shown when using that feature.
You are responsible for making decisions that suit your circumstances. Do not gamble with money needed for rent, bills, food, education, debt repayments or other essential expenses. Gambling should never be treated as an investment, a source of regular income or a solution to financial problems.
- Set a spending limit before you start and stay within it.
- Set a time limit and take regular breaks from play.
- Only gamble with money you can afford to lose.
- Keep gambling separate from household and essential finances.
- Do not chase losses by increasing stakes or playing for longer.
- Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
- Never borrow money or sell possessions to fund gambling.
- Keep your account details private and do not allow another person to use your account.
Safer gambling tools and personal limits
Planning your play in advance can make it easier to stay in control. Consider deciding how much money and time you are prepared to spend before opening a game or placing a bet. Once your limit has been reached, stop playing rather than adding more funds or extending your session.
Deposit, spending and time controls
Where available, you may be able to use controls relating to deposits, spending or session time. These controls can help you apply a boundary before you play. A limit is most useful when it reflects an amount you can genuinely afford, rather than an amount based on what you hope to win.
Check the conditions of any limit carefully. Some changes may take effect immediately, while an increase or removal may be subject to a waiting period or other restrictions. If a control is not available for a particular product, use your own written budget and consider taking a break from the service.
Time-out and breaks
A short break can help you step away from gambling and think clearly. If you notice that play is taking more time than planned, consider using an available time-out option or closing your session. Use the break to do something unrelated to gambling, such as exercising, spending time with family or completing another activity.
Self-exclusion and account closure
If you need a longer break, self-exclusion may be appropriate where this option is available. Self-exclusion is a request to restrict access to gambling for a selected period or until further review. Read the information provided before confirming a request, including how it works, what products it covers and whether it can be changed before the selected period ends.
You can also consider closing your account if you no longer wish to use the service. Account closure may not remove your responsibility for any legitimate account matters that remain unresolved. If you are trying to stop gambling, account closure should be combined with practical support, financial safeguards and help from a qualified service where needed.
Marketing and gambling reminders
If gambling-related messages or promotions make it harder for you to take a break, review the communication settings available on your account and unsubscribe from marketing where possible. You can also remove gambling applications, block gambling websites using suitable device tools and ask a trusted person to help you stay accountable.
Recognising possible gambling harm
Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the problem at first. You do not need to wait for a serious financial loss before asking for help.
Possible warning signs include spending more money or time than intended, repeatedly trying to win back losses, hiding gambling from family or friends, feeling restless when trying to stop, borrowing money, missing bills or work, selling belongings, arguing about gambling, or feeling anxious, guilty, hopeless or unable to control your play.
A single sign does not automatically mean that you have a gambling problem, but several signs may indicate that additional support would be helpful. Be honest with yourself about the effect gambling has on your life. Keeping a record of deposits, withdrawals, time spent and your mood before and after play can help you identify patterns.
- Stop gambling for the moment and move away from the device or account.
- Do not try to recover losses through further play.
- Tell someone you trust what is happening.
- Review your finances and prioritise essential bills and living costs.
- Consider a time-out, self-exclusion or account closure where available.
- Seek confidential advice from a qualified gambling support service.
- Ask a financial counsellor for help if gambling has affected debts or essential payments.
If gambling is affecting your mental health, relationships or safety, seek professional assistance as soon as possible. Australian players can look for support through recognised gambling help services in their state or territory, including online counselling and financial counselling options. If you or someone else is in immediate danger, contact emergency services or obtain urgent medical assistance.
Age, account safety and getting help
Gambling is only for people who meet the applicable minimum age requirements. Do not create or use an account if you are underage. Adults should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts, devices or payment methods.
Use strong, unique account credentials and keep them confidential. Log out when you finish, especially when using a shared device. Consider using device passwords, parental controls and payment restrictions to reduce the chance of unauthorised access. If you believe another person has accessed your account or that an underage person has used it, stop play and raise the matter through the available account support process.
You may request information about responsible gaming options that apply to your account. Our support process may provide guidance about available limits, time-outs, self-exclusion, account closure and communication preferences. We cannot make personal financial, medical or legal decisions for you, and general website information is not a substitute for advice from a qualified professional.
You can ask for help at any stage, whether you are concerned about your own gambling or someone else’s gambling. Speak with a trusted family member, friend, doctor, counsellor, financial counsellor or recognised Australian gambling support service. Early support can make it easier to protect your finances, relationships and wellbeing.
Responsible gaming is an ongoing choice. Review your habits regularly, be willing to stop when gambling is no longer enjoyable and take action promptly if your limits are becoming difficult to maintain. Wildpokies Casino encourages players to use available safeguards and seek independent support whenever it is needed.
